Event Policies
- Exclusively for ages 16 and above.
- No entry for individuals below 16 years old.
- Guests aged 16 to 21 must be accompanied by an adult aged 21 or above for admission.
- Strictly no readmission
- Tickets are non-refundable, non-transferable, non-exchangeable, no readmission, Strictly no readmission, and are for your personal use only
- The Arena reserves the right to cancel any tickets bought from unauthorized resellers, including through Viagogo or Dubizzle
- Access is available for people of determination. Accessible tickets must be purchased
- Validation of the ticket holder’s identity may be requested at the Gate. This could take the form of a valid photo ID and the credit card used for purchase
- Customers must keep their e-tickets at all times and produced upon request by Arena staff
- In case of cancellation or postponement of the event, the refund of this e-ticket is subject to the terms and conditions of the event organizer
- Disorderly conduct, noncompliance with security measures, violation of any rules, policies, or regulations, or unauthorized use of this ticket may result in denial of admission or removal of the ticket holder from Etihad Arena
- Bags larger than 30x30x15 are not permitted. No storage or cloakroom facilities provided
- No professional cameras, audio, or video recorders allowed within the venue
- Etihad Arena is a contactless venue, and there are no ATMs inside the arena
- Attendees are required to behave by the country’s traditions and culture
Gadget-Free Event
- This event will be a phone-free experience. Use of phones, smartwatches, and accessories will not be permitted in the performance space. Other than your phone, we strongly encourage you to leave your smart watches and any other smart devices at home.
- Upon arrival at the venue, after you have scanned your tickets, please put your phones on silent. Phones, smart watches, and accessories will then be secured in individual pouches at the security check-in. Guests always maintain possession of their devices and can access them throughout the event only in designated phone-use areas within the venue. All devices must be re-secured in pouches before exiting designated Phone Use Areas.
- Anyone seen using a device (phone, smartwatch, or accessories) during the performance will be escorted out of the venue.
